COVID-19 Statement

Update on EPI-NO Childbirth Trainer Availability

Updated: 20/04/2020 

EPI-NO products are manufactured in Munich, Germany and comply with CE Medical Device production and packaging standards. EPI-NO products are heat sealed in plastic shrink wrap in controlled conditions. 

EPI-NO is available for Singapore customers by ordering via this website

Please note the following:
  1. Starnberg Medical has sufficient inventory of EPI-NO on hand in Australia to meet demand. 
  2. Orders received from Singapore and other Asia customers are shipped each weekday from Sydney
  3. We ship via Australia Post Express Courier International. Orders can be tracked. 
  4. On arrival in Singapore orders move to the Singapore Post SpeedPost system with the same Tracking Number. 
  5. Currently due to COVID-19 there are delays in shipments worldwide as fewer flights are scheduled.
    Australia Post advise that Air Shipments to Singapore can be delayed by up to 14 days, however we have just received information from a Singaporean customer that her EPI-NO order placed on 14th April was delivered to her in Singapore on 19th April, which is the normal transit time.  
  6. The information we have about your order is exactly the same information you already receive with your Tracking Number. 
  7. Singapore customers have a SpeedPost Customer Service number they can call (+65) 6222 5777
  8. If Singapore SpeedPost cannot locate the parcel it will be because it has not been scanned into their system yet. Until then it appears as an "invalid number". The number becomes valid when scanned. 
  9. If you contact Starnberg Medical about your order we can only give you the information we have provided here.
  10. If your EPI-NO does not arrive before Week 37 of your pregnancy we will accept a return locally in Singapore of unopened packages for a refund.  EPI-NO is a medical device therefore we cannot accept an opened package. We will address this on a case by case basis. 

The speed of deliveries to Singapore appears to be improving however we do recommend ordering your EPI-NO to allow some delay in shipping times. Thank you for your understanding.

Download SG brochure